The fix-it Web site, used by students to submit requests for housing repairs, has undergone significant re-development. The new site, to be launched today, will feature an improved user interface as well as tools to cancel fix-it requests and view a history of all submitted requests.

“[We] wanted to improve on usability and functionality of the existing Web site,” said Rodger Whitney, executive director of Student Housing. “[We also wanted to] enhance the back office operations for staff in support of the fix-it program.”

Imogen Hinds, associate director of Student Housing, said that with the upgraded Web site, students will be able to cancel a fix-it and check on the status of pending requests. They will also be able to view a history of all fix-its they have submitted for their current room.

“Students will have more choices to submit a problem for external areas such as the basketball court,” she said. “We will also be providing an easier way for students to get to their common areas to submit problems for those areas. Students will also be able to submit a fix-it for a building.”

Michael VanFossen, associate director of Student Housing, explained that in the current fix-it site version, which was rolled out in September 2007, Student Housing enhanced the fix-it applications so that they were routed to the appropriate work group based on the problem selected.

“This was a significant enhancement and made the fix-it process more efficient from start to finish,” he said. “With this new upgrade, staff will have an easier mechanism to communicate with students directly regarding their fix-it.”

While the Web site will only be down for a few minutes when the switchover from the old version to the new version occurs, Hinds said that students should contact their Housing Front Desk Coordinator if the Web site goes down.